Customer Service Specialist

customer services specialist



A customer service specialist demonstrates professionalism towards customers and supports the organisation. They have a great deal of knowledge about the organisation’s products and/or services, and act as a point of contact to support customers and colleagues with complex requests, complaints and queries. Customer service specialists also analyse customer data, implement changes to improve services and are attentive to various digital technologies. Roles include customer service specialist, customer service manager, customer service team leader, and customer service executive.

For more information about the Customer Service Specialist standard, view our handy factsheet.

Available for ESFA Apprenticeship funding: YES

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