Customer Service Specialist
A customer service specialist demonstrates professionalism towards customers and supports the organisation. They have a great deal of knowledge about the organisation’s products and/or services, and act as a point of contact to support customers and colleagues with complex requests, complaints and queries. Customer service specialists also analyse customer data, implement changes to improve services and are attentive to various digital technologies. Roles include customer service specialist, customer service manager, customer service team leader, and customer service executive.
For more information about the Customer Service Specialist standard, view our handy factsheet.
Available for ESFA Apprenticeship funding: YES
Get in Touch
What to know more about this course? Contact us on one of the details below for a no obligation conversation.
- Phone: 0800 085 3598
- Email: email@example.com
- Address: 23 Hoghton Street, Southport, Merseyside, PR9 0NS
- Mon To Fri 9am - 5pm